FAQ
What's a 'Gicleé' print?
All of my prints are high-quality giclée prints, made using archival inks on acid-free 300 g/m² paper. Giclée is a professional printing method that creates really detailed and vibrant prints.
Because these prints are made with long-lasting inks and high-quality paper, the colors stay beautiful and rich for decades.
I sign each print with an acid-free pen before shipping.
They’re printed locally here in Denmark by a family-run business in Copenhagen.
What if my oil painting or print is damaged during shipping?
Should your print arrive damaged or if there’s a problem with your order, please contact me within 14 days of delivery via hi@sirupstudio.com. I’ll be more than happy to help resolve the issue. Please include photos of any damage to the packaging and artwork to assist in the process. Thank you!
Will there be taxes/VAT on my orders?
Shipping Information
All orders are shipped from Denmark.
For EU Customers:
There are no additional charges for deliveries within the European Union.
For Customers Outside the EU:
Please note that local taxes, VAT, or customs handling fees may apply upon delivery. These charges are the responsibility of the recipient.
How are prints and original oil paintings packaged for shipping?
All prints are hand-signed and carefully wrapped in acid-free tissue paper, then securely packed in a sturdy box with additional padding for protection.
Oil paintings are signed on the back using an acid-free archival pen. Each piece is wrapped in acid-free tissue paper, then cushioned with bubble wrap made from 50% recycled plastic, and placed in a durable, protective box to ensure safe delivery.
What’s the shipping time for prints?
Shipping times vary by destination and typically range from 5 to 10 working days.
Please note: Customs processing times are not included for orders shipped outside the EU and may cause additional delays. Thank you for understanding.
Which countries do you ship to?
Shipping Destinations
I currently ship to the following EU countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
I also ship to the following non-EU countries:
Canada, Faroe Islands, Norway, Switzerland, and the United Kingdom.
Is your country not on the list?
If you don’t see your country listed and would like to place an order, feel free to contact me – I’ll do my best to accommodate your request.